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Unable to open Excel files on Android Dropbox mobile app - Office login loop
Hi, I have a free dropbox account and have used it for years to store a few basic excel spreadsheets that I use daily. I have a paid Microsoft 365 account that I use on my android phone and lenovo laptop. For some reason the last few days, I am unable to open my dropbox excel spreadsheets on my phone. When I try to open the spreadsheet I get a log in page saying "Log in or sign up to Dropbox to link with Microsoft Office Integration". I log in using my dropbox user and pw and it just sends me to my onedrive. I have tried deleting the dropbox and 365 apps on my phone and re installing and logging in. I have tried to open the dropbox files by going into excel first and then trying to open the dropbox spreadsheet. Just always sends me to the log in page.
It all works fine on my laptop, and after saving, my dropbox android app shows the newly updated spreadsheet. Dont know what has happened. Please help.
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Same issue with the EXCEL in dropbox and Andriod14 for a while now. Already cleared the cache, nothing resolved.
- Tried clearing cache for both Excel and Dropbox and rebooting. Problem still persists.
- Yes.
Tried clearing cache for both Excel and Dropbox and rebooting. Problem still persists.
Does anyone know if it is a dropbox problem or an Excel problem.? - Uninstalled/reinstalled Excel. Same result.
- I'm not sure what that means. If it means email me to investigate further, then yes.
- I have similar problem.
Scince the first use I can see excel files but I can't edit them. When I try to connect Dropbox with excel app I have this communicate "Access Blocked: The request that Dropbox is sending is against Google's policies" - Walter
Dropbox Community Moderator
Hey there Petrykora1 - sorry to hear about this.
Can you please let us know your device's exact OS version, and the version of the Dropbox mobile app you're using?
If you could also send us a screenshot of the error you're getting, I'd appreciate it.
Thanks!
