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Forum Discussion

FAMIMA_BB's avatar
FAMIMA_BB
Helpful | Level 6
2 years ago

トライアル版からすぐに有料版へ移行 / How can I upgrade from trial to paid plan on a team?

Business Plus のトライアル版から始まりましたが、10TB の容量制限を超えてしまいました。

すぐに容量を増やしたいのですが、チームをやめずに(7ライセンス使用中)容量を増やすことはできますか?

(チームをやめずに、すぐにトライアル版を解除して有料版にアップグレードしたい)

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I started with a trial version of Business Plus, but ended up exceeding the 10TB storage limit.

I would like to increase the capacity immediately. Is it possible to increase the capacity without quitting the team (currently using 7 licenses)?

(I want to immediately cancel the trial version and upgrade to the paid version without quitting the team)

5 Replies

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi FAMIMA_BB, thanks for bringing this to our attention.

     

    Do you see any option on the billing page in order to upgrade your plan?

     

    This will help me to assist further!

  • FAMIMA_BB's avatar
    FAMIMA_BB
    Helpful | Level 6
    2 years ago

    アップグレードはありません。

    既にDropbox Business Plus トライアル版となっており

    トライアル版をキャンセルしかありません。

    チームを解散せずに、すぐに有料でアップグレードできないのが不思議です。

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    Unfortunately it isnt possible, at present, to end a Trial early and upgrade to a paid plan. 

  • FAMIMA_BB's avatar
    FAMIMA_BB
    Helpful | Level 6
    2 years ago

    トライアル版をキャンセルして再度、同一アカウントで有料プランを契約した場合

    現在、共有中のファイルや同期中のファイルは引き継がれますか?また、ペーパーのドキュメント等は維持されるでしょうか。

     

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey FAMIMA_BB - if you'd like further assistance with this, I'd recommend getting in touch with our support team directly at this point.

     

    Note that you can also post your questions in Japanese in the Japanese forum

     

    ---

     

    こんにちは FAMIMA_BB - この件に関してさらにサポートが必要な場合は、この時点で弊社のサポート チームに直接ご連絡いただくことをお勧めします。

     

    日本語フォーラムに日本語で質問を投稿することもできます。

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