Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
Account hasn't been upgraded, even though I paid.
Paid my subscription late and changed billing method. Payment processed but still receiving error about I am over limit and not synching. I have tried to contact anyone about this with no success. How do I get this resolved?
24 Replies
Replies have been turned off for this discussion
on i ios clicked "try free for 30 days" was instantly charged and then given an error 409 on the app seconds after payment was taken
checked if my account had been upgraded on the app and on dekstop and neither show i have upgraded even though i have paid the £9.99 for 2Tb.
tried to restore purchases via settings and i got this error (NSURLErorrDomain error 409.) i then tried to upgrade again but was told i am already subscribed
this was on ios with the latest ios version and latest dropbox version
any help
- replied to email a day ago still waiting on response
- sizad
Oh Yeah I’m not surprised! I didn’t get any response for months through email so I basically gave on Dropbox and their subscription (lost out on close to $100) and bought storage elsewhere.
It’s a shame because I’ve had their service for over 10 years but I don’t think they value their customers or customer service anymore, they just never find a solution and never get back to you, and wait until you disappear and give up.
Good luck if you do get help and I hope it works out for you. I paid for an individual plus subscription, but can't find it anywhere on my account. There is no proof of this payment existing except on my bank account. How can I still refund this payment and cancel the subscription?
- Megan
Dropbox Community Moderator
Hi Jaden Moentadj, let's look into this!
Do you have a transaction ID on your end? If so, can you use it in order to locate the account the charge is coming from?
Just to make sure you didn't upgrade the wrong account. Thanks a bunch!
- Dropbox charged me $199 yet I show I am still out of storage. Anyone have this happen? I have disputed this and my CC still is in favor of Dropbox even though I have provided proof that I have no storage. I have been provided no evidence of what exactly my $199 went towards! Any help would be greatly appreciated!
- Megan
Hey CynFun , sorry to see you're having trouble.
Did you upgrade your account directly through our website or from the app on your phone?
Do you have a transaction ID on your end? If so, can you use it in order to locate the account the charge is coming from?
Just to make sure you didn't upgrade the wrong account or have two Dropbox accounts. Thanks a bunch!
- I cannot find proof of any upgrade, nor do I have the storage capability for said upgrade justifying the charge.
