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Forum Discussion
JaGatorEd
4 years agoNew member | Level 2
Basic plan but being charged
I have been charged $20 for the last 3 months but I am on the basic plan. Why? And how can I get a refund?
Jay
Dropbox Community Moderator
3 years agoHi cherylmartin10, if you're been paying for a Dropbox account, can you locate the account on the card lookup page?
Was the according to your bank statement from Dropbox, iTunes, or Google Play?
This will help me to assist further!
cherylmartin10
3 years agoNew member | Level 2
I ended up messaging on Facebook out of frustration and they linked me to someone who is helping me. Thanks!
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