Forum Discussion

kiliank's avatar
kiliank
New member | Level 2
3 years ago

Hi everyone

I have been charged about 15 dollars a month for a year but have no plan subscription. As I do not have a plan subscription, I can't get any help from dropbox but an avatar chat. There is also no transaction ID on the credit card statement and no payment info on the dropbox page of my user account. How do I get this charge cancelled? My credit card company said it has to go through dropbox.

Thanks for your help.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey kiliank, thanks for reaching out to us.

     

    Strange that there's no transaction ID on the credit card statement; but not to worry, we can still figure this out.

     

    Can we send you an email to investigate further?

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