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Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey dragon user 2, thanks for the nudge here.

 

If you're paying for a subscription, but you're on the Basic plan, you're probably paying for a different account.

 

Are they credit/debit card payments or through iTunes/Google Play?

dragon user 2's avatar
dragon user 2
New member | Level 2
2 years ago

It has been taken via Paypal.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    I see, thanks for the update, dragon user 2.

     

    In this case, I would definitely suggest reaching out to our support team.

     

    To do this, open a private browsing window on your browser and go to this page.

     

    In the "I want to look up information related to:" section, choose "other" and then add an email address you have access to and fill out the form.

     

    Once you submit it and have the ticket number, send it to us as well, so we can look it up in our system.

     

    Cheers!

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