Can't access my old email, need to cancel subscription

Yes please. Do you have access to view my email address? 

Hey frankinf! I just logged a ticket for you.

Please reply back to me, when you get the chance, and we’ll look into this further.

my email is [removed per Community Guidelines]

frankinf, I’ve messaged you to the email address that’s linked to your profile here. 

Can you please reply back to it, so that we can check this further?

Hi Hannah,

I have the exact same problem. The business plan was linked to my old work email [removed per the Community's Guidelines]  but invoiced to my own credit card (see attached screenshot). I no longer have access to this old work email. The most recent transaction ID is RR6526C7MMMD. Would you please help me with cancelling this account?

Thank you!

Hey woodch99, sorry to hear about this.

In this case, I'd recommend getting in touch with our support team for further assistance. 

To do so, make sure to use an incognito window without signing into any Dropbox account and fill out this form with all the relevant information.

Once you do this and get a ticket ID from our system, you can share it with us here so that we can look it up  as well. 

I have an account with an employer that I am no longer at, I thought I cancelled it back in October, but they got a bill for it today. Please let me know how to get this corrected.

I have an old account that was supposed to be deleted in October of 2022, the company received a bill for that account today, and I do not have access, nor does that email even work for me any longer.

There is no place for me to actually call and talk to someone, Why, I have no idea, it would be very helpful if I could actually talk to a person, but it seems that dropbox does not wish to have actual human contact.

Please let me know how to delete the account associated with [removed per the Dropbox Community Guidelines]

Hey dave023, sorry to hear about this.

Have you or your old employer reached out to our support team about this?

If you have the billing info of the charge, you can open a private browsing/incognito window, go to this page, and submit a help request, to get assisted by our support team directly.

Like so many others I can't access my old business email and need to cancel subscription.  Please help!