Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

ElCoquero's avatar
ElCoquero
Explorer | Level 3
5 years ago

Can't redeem HP 100GB offer

Hi, I recently purchased my HP Laptop that was supposed to have a redeemable 100GB storage offer. However, after logging in with  my account, the storage space didn't update to the 100GB neither did ...
Plans
Promotions
Storage space
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?
ElCoquero's avatar
ElCoquero
Explorer | Level 3
5 years ago
Yes, please.
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Thanks, I've sent you an email, please could you reply to it when you get a chance!
    • SeraphAngel's avatar
      SeraphAngel
      Explorer | Level 3
      4 years ago

      Hello,

      I am having the same problem after purchasing a new HP laptop. I saw the promotion in the myHP app, so I logged in to my Dropbox account to apply the promotion, but it does not appear to have been applied to my account.

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago
        Hi SeraphAngel, I'd be happy to help!

        Would it be okay for me to reach out to you via email, in order for us to investigate this closely? 

        Keep me posted!

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!