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Forum Discussion

ElCoquero's avatar
ElCoquero
Explorer | Level 3
5 years ago

Can't redeem HP 100GB offer

Hi, I recently purchased my HP Laptop that was supposed to have a redeemable 100GB storage offer. However, after logging in with  my account, the storage space didn't update to the 100GB neither did ...
Plans
Promotions
Storage space
SeraphAngel's avatar
SeraphAngel
Explorer | Level 3
4 years ago
Yes, thank you.
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
Hi karissac, did you complete the Get Started steps on your account?

@SeraphAngel, I've sent you an email, please could you reply as soon as possible.
  • karissac's avatar
    karissac
    Explorer | Level 3
    4 years ago

    @Jay,

    Yes, I completed the Getting Started steps on my account, but I still don't have the 100GB.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago
    Did you create the Dropbox account directly via the pre-installed app on your machine?
  • SeraphAngel's avatar
    SeraphAngel
    Explorer | Level 3
    4 years ago
    I don't remember if I did or not. I remember being confused when I didn't see the 100 GB applied to my account after logging in to my Dropbox account in the myHP app, where I originally saw the promotion, so I looked on the Dropbox website for a support page addressing a similar issue. The page said to install the Dropbox app, so I did that via the Dropbox website.
  • karissac's avatar
    karissac
    Explorer | Level 3
    4 years ago
    No I created it on the website first and then logged into the app on my machine.

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