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ElCoquero's avatar
ElCoquero
Explorer | Level 3
5 years ago

Can't redeem HP 100GB offer

Hi, I recently purchased my HP Laptop that was supposed to have a redeemable 100GB storage offer. However, after logging in with  my account, the storage space didn't update to the 100GB neither did ...
Plans
Promotions
Storage space
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
Did you create the Dropbox account directly via the pre-installed app on your machine?
SeraphAngel's avatar
SeraphAngel
Explorer | Level 3
4 years ago
I don't remember if I did or not. I remember being confused when I didn't see the 100 GB applied to my account after logging in to my Dropbox account in the myHP app, where I originally saw the promotion, so I looked on the Dropbox website for a support page addressing a similar issue. The page said to install the Dropbox app, so I did that via the Dropbox website.

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