Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

ElCoquero's avatar
ElCoquero
Explorer | Level 3
5 years ago

Can't redeem HP 100GB offer

Hi, I recently purchased my HP Laptop that was supposed to have a redeemable 100GB storage offer. However, after logging in with  my account, the storage space didn't update to the 100GB neither did ...
Plans
Promotions
Storage space
parthade's avatar
parthade
Explorer | Level 3
4 years ago

I bought a new HP Pavilion Aero 13 laptop on 22 February 2022. It comes with a 100 GB Dropbox promotional offer. I signed in with my existing Dropbox account when prompted. But the offer didn't activate. Kindly help. Thanks.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    4 years ago

    Did you also complete the other required terms such as finishing www.dropbox.com/gs ?

    • parthade's avatar
      parthade
      Explorer | Level 3
      4 years ago

      One of the items was incomplete. I just completed that.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago
    Hi parthade, how are you today? 

    I just reached out to you via email, in order for us to have a closer look into this. 

    Reply back to me, and we'll take it from there.

    Enjoy your week!

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!