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ElCoquero's avatar
ElCoquero
Explorer | Level 3
5 years ago

Can't redeem HP 100GB offer

Hi, I recently purchased my HP Laptop that was supposed to have a redeemable 100GB storage offer. However, after logging in with  my account, the storage space didn't update to the 100GB neither did I get any other message regarding the matter.

Plans
Promotions
Storage space

38 Replies

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  • Annam324 's avatar
    Annam324
    Explorer | Level 3
    4 years ago
    I was offered 100GB free on my new HP laptop (pop up from Dropbox) yet when I signed up I only have 2gb. How do I claim the other 98?
  • coderedv's avatar
    coderedv
    New member | Level 2
    3 years ago

    I can't redeem either, just bought a new HP. Please help out

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi coderedv, how are you today?

     

    I just sent you an email, in order for us to have a closer look into this. Reply back to me, and we'll take it from there.

     

    Thanks!

  • uiuiui's avatar
    uiuiui
    New member | Level 2
    2 years ago

    hi there, I have exactly the same issue. Could someone help me? Thx!

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey uiuiui, happy Thursday! 

     

    I'm here to help. I reached out via email, since we'd most likely need to escalate your case to our advanced agents. 

     

    Reply back to me, and we'll take it from there. 

     

    Thanks a bunch!

  • shirleelyons's avatar
    shirleelyons
    New member | Level 1
    10 months ago

    I am having the same problem - I tried to get it with my existing dropbox but remains at 2gb --- please help

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Hey shirleelyons, can you please confirm that you've followed the correct steps here to redeem your promotion?

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