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joolsbond's avatar
joolsbond
Helpful | Level 6
3 years ago
Solved

can't upgrade You’ve made too many billing attempts. Please try again in 24 hours, or contact suppor

Hi,  I'm trying to upgrade to dropbox plus. However, each time it says : You’ve made too many billing attempts. Please try again in 24 hours, or contact support at dropbox.com/support. This was ...
billing
Dropbox Plus
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upgrades
  • joolsbond's avatar
    joolsbond
    3 years ago

    Problem is now fixed and I was able to upgrade. Hurray! Thank you Dropbox Team.

ralphpedersen2017's avatar
ralphpedersen2017
Explorer | Level 3
3 years ago

Hi,

 

My Plus couldn't auto renew due to card detail change and i missed the emails. The upgrade page was having issues yesterday when  i went to pay but now i am locked out of the upgrade payment process for 24 hours and need to access my files now. I spent an hour trying this morning and another hour on to someone on chat which couldn't help. Is there anyone from technical support that can help?

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey ralphpedersen2017, sorry to see you're having issues with your subscription.

 

Try logging in to your account through a different connection or network to see if that helps.

 

Keep me posted.

  • ralphpedersen2017's avatar
    ralphpedersen2017
    Explorer | Level 3
    3 years ago

    Hi Hannah, I have been in contact with the chat function on dropbox yesterday and have tried from multiple devices. Tried different browsers and tried incognito. nothing works 

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Thanks, Ralph.

       

      Can you please give me the ticket number for that communication, so I can check it out?

      • ralphpedersen2017's avatar
        ralphpedersen2017
        Explorer | Level 3
        3 years ago

        Hi Hannah,

         

        I spent an hour yesterday on the chat fuction and got nohwere and spent another hour this morning with no reslut. I have since reached out on twitter and received an email, ticket number #23009460

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