can't upgrade You’ve made too many billing attempts. Please try again in 24 hours, or contact suppor

I've managed to finally contact support about not being able to upgrade my account but i had to go through so many hoops, I think that the phone call option should be availible for everyone as it would be much quicker than emails that don't get answered.

I understand it's the weekend and hope that I get an answer within the week and really don't want to leave dropbox but am a bit frustrated.

As much as I think we'd all love phone support its simply not cost viable - even for the majority of paid accounts. The only way they'd even be able to do it for paid accounts would be huge service charge increases never mind for those with a free account. 

Fair enough.

"You’ve made too many billing attempts. Please try again in 24 hours, or contact support at dropbox.com/support. You may want to try alternatives such as PayPal or a different card."

Tried 3 browsers, 2 cards, one debit, one credit & Paypal, tried over 24 hours later, tried on phone app and desktop, still will not take a payment.

Emailed support and had nothing back in 24 hours, now my dropbox doesnt work at all, as it says its out of space but wont let me buy/pay for anything.

My open support ticket number is 22790060.

If anyone knows a quick solution to this issue it would be much appreciated as live chat is useless and email support is none existent.

Thanks for reaching out to us, JJM4.

I can see in your ticket that the issue has now been resolved.

If you need anything else, please let us know.

Have a great week ahead!

Hi,

My Plus couldn't auto renew due to card detail change and i missed the emails. The upgrade page was having issues yesterday when  i went to pay but now i am locked out of the upgrade payment process for 24 hours and need to access my files now. I spent an hour trying this morning and another hour on to someone on chat which couldn't help. Is there anyone from technical support that can help?

Hey ralphpedersen2017, sorry to see you're having issues with your subscription.

Try logging in to your account through a different connection or network to see if that helps.

Keep me posted.

Hi Hannah, I have been in contact with the chat function on dropbox yesterday and have tried from multiple devices. Tried different browsers and tried incognito. nothing works 

Thanks, Ralph.

Can you please give me the ticket number for that communication, so I can check it out?