Dropbox for Business account charge

Do not patronize me.  I spent hours on the phone and chat trying to select what you THINK I can do.  It doesn't work.  The monthly plan option doesn't allow you to select it when you are in the Advanced Plan window.  

Dear Mark the Troll.  The prompts do not work in the way they did for you.  Two hours with phone and chat support could not get them to work either.  We were then charged $735 with no email notice like their normal billing generates.  That is unethical and possibly illegal. You were not part of these chats or phone calls, so please go away.  I would block you if I could.  Thank you.

If you take action I hope it's a class action suit.  I'm in.

Seems like I'm not alone here.  We loved Dropbox untils this fiasco occured. Flag for me was that Dropbox always sent a monthly credit card charge notice email.  This time, they gave no notice of the $735 charge.  A last resort is to dispute the credit card charge.  This will result in a "chargeback" for Dropbox.  Too many chargebacks and the credit card % Dropbox pays to process our credit cards will go up. For the moment,  it looks like this is being resolved.  I handed this mess off to someone younger and who had not been beaten up by 4 hours of chats, phone calls and online run-arounds.  Good luck!

I just experienced the same $750 unknowing upgrade from a personal account to a 5 license user unlimited storage account. I asked for a prorated credit back and to switch back to the individual and they told me to pound sand. The emails are all very cryptic and only talk about the storage upgrade, not the one time non refundable $750. I offered to pay a prorated amount, still they told me no way, the accent in Mumbai didnt help me feel any better about it. I am seriously annoyed with Dropbox

Same thing happened to me!!! very upset, I would NEVER have accepted to pay $750 if it had been stated! I can't afford it!!!  Ive used Dropbox for years and recommended it to many friends, but the love has ended for good.  Im never using it again.

I'm with you. So I'm ditching DB and porting over to MS OneDrive. 12.50/month for 1 TB, no "minimum number of licenses," plus it includes Office 365 apps, for all devices, and a few other great resources.  Plus it has better security.  Never thought I would go back to MS anything at all, but they seem to have figured a few things out since I've been gone. 

I've had a DB Business account, but only using 750GB out of 5TB capacity. $75/month, or $900/year.  And my staff hates it, so they don't use it.  DB won't let me downgrade to fewer than 5 licenses, but they WILL let me downgrade to 2TB storage...For the SAME $75/month.  So it's $900/year to store 750GB in the cloud.  What a ripoff.

So I recently got charged $800 by Dropbox via my PayPal credit. I found this thread, and got really worried I will never get the money back. Also the dropbox terms say they do not offer refunds for business accounts. Well, before I was about to submit a dispute with Paypal I submitted a fund request to Dropbox and I cancelled my the business upgrade, and rather quickly; the money was refunded. The whole process tool less than 24 hours of being charged. This might be specific to PayPal, I can't speak for any other form of payment, but I think early awareness and acting quickly are most important. I am a little suspicious that PayPal was even offering me, someone who has barely reached the free 2GB, a "Business" account and not the "Plus" account. But, I am happy with how they handled the situation and how painless the process was. I just wanted to give some hope to this thread.