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Forum Discussion

Mark's avatar
Mark
Icon for Super User II rankSuper User II
10 months ago
juliekahneditor wrote:

They continue to get emails saying: Your 2 GB Dropbox Basic account is out of storage.

Are you sure they are to the exact same emails? I'm guessing here that they've accepted with one email but other account is still active with a different. This is especially so with Gmail addresses that allow multiple email addresses to go to one mailbox (eg. by using punctuation before the @ sign or interchanging gmail.com and googlemail.com). 

A quick way to test is to put a file in the folder on your computer that you think is in her family account and see if it appears on there's. 

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