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juliekahneditor's avatar
juliekahneditor
New member | Level 1
10 months ago

Thank you for your quick reply. The emails appear to be exactly the same sent to the same (and current) email address. When using the web version of Dropbox (their desktop app is linked to work account and didn't want to mix) they can see all files in the Family and shared folders. 
Any other thoughts appreciated.

Mark's avatar
Mark
Icon for Super User II rankSuper User II
10 months ago

It could be then that its just a delay on the emails being sent. 

As long as there account shows the right plan at www.dropbox.com/account etc. all will be good :)

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