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Rachapong's avatar
Rachapong
New member | Level 1
11 months ago
Solved

Having trouble cancelling my trial and deleting my account

Help ! I have a problem to delete my account, when I try to delete it's show only 2 buttons which is "keep my account" and "Manage subscriptions" 

So, when I click on "Manage subscriptions" button, It'll redirect me to the Subscriptions Page and there's no Cancel trial button were found.

Try to get back to delete my account again in the first again, It's loops ! and so much trouble to do that !

cancellations
Create or delete account
  • Hannah's avatar
    Hannah
    11 months ago

    Thanks for trying, Rachapong!

    Can we send you an email, so we can take a closer look into this for you?

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  • Rachapong's avatar
    Rachapong
    New member | Level 1
    11 months ago

    Yes sure and I appreciate your help for letting Dropbox Support reach out to me Hannah.

    Right now, Support has been assisted me to process cancelled trail from the back-end.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Thanks for trying, Rachapong!

    Can we send you an email, so we can take a closer look into this for you?

  • Rachapong's avatar
    Rachapong
    New member | Level 1
    11 months ago

    Thanks Hannah, Yes still the same reference to the pictures below

    I try to login in incognito mode. and have tried with MS Edge also same.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Hey Rachapong, sorry to see you're having this issue.

    If you login to your account from a different browser or a private browsing window, do you get the same behavior?

  • Rachapong's avatar
    Rachapong
    New member | Level 1
    11 months ago

    Thanks Rich, I think through the Dropbox website because I got the trial license from new-buy Seagate External HDD. 

    Here is my screenshot

     

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    11 months ago
    Rachapong wrote:

    So, when I click on "Manage subscriptions" button, It'll redirect me to the Subscriptions Page and there's no Cancel trial button were found.

    How did you upgrade your account? Was it through the Dropbox website or through a mobile purchase on the Apple or Google Play stores?

    Can you provide a screenshot of your Plan page so we can see what plan you're on? Be sure to mask any personal information.

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