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I get an error trying to purchase Dropbox Plus from Basic plan
Hello,
I have tried twice to chat with someone at Dropbox, but unfortunately I get the sales chat and they don't know how to solve the issue. Because I started with a basic trial, I can't access support directly. I have tried with different credit cards to purchase the dropbox plus 2 TB plan, but I get an error after completing the form and pressing the purchase button. The error message says "Please correct the form errors and try again". I have tried multiple credit cards and get the same error. The second sales chat had be submit a support request for Dropbox Dash because that is the only way to contact support. I find it a bit odd that Sales cannot access support or transfer someone via chat to support. I am trying to give dropbox money but they are making it impossible for me to pay them. This is extremely frustrating and I have wasted a few hours trying to pay dropbox and upgrade my subscription.
Hi Everybody,
Thanks so much for bringing this to our attention. Our engineering team has identified the cause and implemented a fix. You should now be able to upgrade your plan without issue.
Thanks,
Ben
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Same story here. Different browser, Different payment methods. Cleared browser cache. Time to look for an alternate cloud solution.
Yes, go ahead.
I'm having the same issue too. Have tried different browser, clearing cache etc.
I would do it via the app, but it only allows for monthly via my Apple account and I want to pay on my business card.
Please help! My computer has run out of space and I've been trying to sign up for a plan since yesterday.- Hannah
Dropbox Community Moderator
Hey baltmann and gesietta42, I just sent you both an email, so we'll continue investigating the issue there.
Cheers!
I have the same problem, how can I solve it?
- Walter
Hey Pietrosoresi - sorry to hear about this.
Could you try clearing your browser's cache or using another browser and let us know if you get the same results?
If you do, let us know here and we'll send you an email to investigate further.
- I've already tried with other browsers but always the same error
- Walter
Thanks for clarifying that for me Pietrosoresi - I've just sent you an email to look further into this issue so please have a glance at your inbox and we'll take it from there.
