Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
I have been charged double billing monthly since December 2023 until Feb & need a refund.
I have been charged double billing monthly since December 2023 until Feb. I sent though a complaint with no response. I then cancelled the subscription only to continue to be charged still this month (April) and last month.
How is this still happening?
This has happened to multiple people in your community and yet this cooperation has done nothing to resolve this? A whole tech department and yet nothing done to fix this?
I cannot keep spending time and my own money on this absolute nonsense.
Soon I will be forced to take this public. This is my hard earned money.
Sort this out!!!!
I have sent though multiple complaints now.
Refund me my money. I have 5 refund requests on 5 unjustifiable payments
6 Replies
Replies have been turned off for this discussion
- And i must keep publishing and posting on this thread to get traction and a response and my money back into my account. Sort this out dropbox, its amature stuff? or is it on purpose? Becuase how many people just dont get a chance to sort this out or let ALONE REALIZE THIS IS HAPPENING TO THEM. resolve your shortfalls and do the right thing
- Mark
Super User II
You will need to contact support at www.dropbox.com/support for assistance. This is a user supported forum so no help can happen here - especially on account issues.
Also, note that they do not work weekends so wont be around until early next week.
Thanks Mark. I am completely aware of this, I actually did do that in December and January 2024, with no response.
And to follow up and make it clear to all uses that might read this... only now once I publically announced my issues did someone from dropbox reach out to me 🙂
Still now Dropbox is 'helping' me... Except they are just saying I need to get more stuff from my bank and spend more time sorting out the issue that they caused in the first place!
How can I be double charged for 5 months without there being any record on their side?
How is it that I have to find the the transaction ID. Surely dropbox has its own accounting records associated with my account? Why cant they provide me with details about the mishap they caused?
Surely I dont have spend now 4 hours plus trying to sort this out and find more and more details for them. Ive sent the screenshots yet now its still not enough, they want statements in the 'correct currency' (Dollars) but I live in another country...
Its always our problem, no matter how hard we try the corporate always wins. Hooray- Jay
Dropbox Community Moderator
Hi daniel sprenger, thanks for the info. As we can't handle payment issues over the forum, I've gone ahead and prioritized the ticket I found under your account to expedite matters on your behalf.
Thanks Jay
Apparently the bank statements from my bank do not have the correct transaction ID on them, So i have to go into the bank for a meeting to get these which I don't have time for. Showing that Dropbox and the system are not designed to help the consumer, only to take the money.
OR they said they need my credit card details (which they should have already so I'm skeptical to provide again)... What Now? I just lose out? So sad that this is the world we live in
I'll just cancel my credit card and go through the admin to change all my other related payments.
Thanks dropbox, Just wait until I have time to take this boring situation public... Woohoo!!!Then I get this email, even though nothing is solved hahahahahah
