I have been charged for a plan, but I still have a Basic account.

Lorrije wrote:

I responded to Phoebe's request for information but didn't hear back from her

You can follow and reopen it at http://www.dropbox.com/support. 

However, if you did not give your card info to Dropbox (as that is the ONLY way they can charge you) then your card has been cloned and you need to speak to your card company. 

Hi Walter,

I responded to Phoebe's request for information but didn't hear back from her. Now my issue has been marked as resolved although it actually isn't. I requested a refund and never heard back. Can you please help with this issue.

Hey Lorrije - thanks for the additional information.

I just checked our system and I can see that you're already in contact with our support team about this so I'd suggest replying back to your ticket since a member of the team has responded to you there.

Let me know if you'd like to add or ask anything else in the meantime. 

The payments were auto debited from my account.

I checked my account and the email associated with it is one that I used in grad school. I have not had access to the the email address since 2018. That said, I am confused regarding how I am being charged for an account that I haven't had access to in 7 years. Can you provide historical information regarding account(s) associated with it please. I would also like a refund for the account payments after 2019.

Hey Lorrije, let's see what we can find together about this!

What kind of charge was this? A credit card one or an iTunes/Google Play one?

Have you tried our payment lookup tool, to see which email address this payment is linked to? I'm suggesting this, in case you have a forgotten Dropbox email that's subscribed to Dropbox.

Let me know how it goes.