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miasarda's avatar
miasarda
New member | Level 2
2 years ago
Solved

I keep seeing a "Something went wrong" error while upgrading to Plus.

I try to upgrade from Basic to Plus and once logged in, the right payment windows keeps loading and it says ""Something went wrong, refresh the browser or contact support".   Anyone had the same ...
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  • kli_dbx's avatar
    kli_dbx
    2 years ago

    Hi! Looking into it from the Dropbox side. We have re-instated your mobile subscription. You can manage your subscription from iOS.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Welcome aboard the forum, miasarda!

 

Did you try to upgrade multiple times, after refreshing your browser, and the upgrade still failed? 

 

Have you followed the same steps via a different browser/incognito mode? I’d like to make sure this isn’t a browser-related issue before troubleshooting further.

 

Also, if you happen to have another payment method available, give that a go too and let me know what happens. 

 

Keep me posted for more updates.

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