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I used my dad's iDeal account and made the payment without consent.
Dropbox Plan (Plus) Payment Method iDeal How did you upgrade? Trough website without my dad's consent
Question or Issue They refuse a refund while this account is free only use my daugh...
Rich
Super User II
Super User IICalling the bank like they state is absurd they have to make the refund directly from their account.
Dropbox has a policy which states Dropbox fees are typically non-refundable. It's even listed in their terms. Because of this, the fastest way to resolve this will likely be to contact your bank directly.
As for the unauthorized use of your iDeal account, that's something that you would need to discuss with them directly. Dropbox has no control over that process.
I asked them instead of refunding me directly to use the payment for my account and cancel and make my daughter's account a free account again.
They can't do that. Payments can't be transferred between accounts. However, you can easily downgrade your daughter's account by following these instructions. Just know that this won't result in a refund, and her account would retain the paid benefits until the next billing cycle, at which point the account would downgrade back to a free Basic account.
