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Karma2013's avatar
Karma2013
Explorer | Level 3
1 month ago

I used my dad's iDeal account and made the payment without consent.

  Dropbox Plan (Plus) Payment Method iDeal  How did you upgrade? Trough website without my dad's consent  Question or Issue They refuse a refund while this account is free only use my daugh...
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Mark's avatar
Mark
Icon for Super User II rankSuper User II
1 month ago
Karma2013 wrote:

My account will be renewed yearly automatically in January 

Cancel the upgrade so that it does not go out: https://help.dropbox.com/plans/downgrade-dropbox-individual-plans 

In terms of the actual issue, Dropbox has no way at all of knowing it's a 12-year-old making the payment. Security of accounts/passwords etc. is down to the individual I'm afraid. You need to secure your accounts so they cannot be used on this and other sites. This isnt a Dropbox issue I'm afraid - its down to your daughter doing something she shouldnt as well as having acess to things she shouldnt. 

Karma2013 wrote:

I asked them instead of refunding me directly to use the payment for my account and cancel and make my daughter's account a free account again.

As a work around on this, although a bit messy, swap emails on the accounts. You will need a third one to temp move things around with, but thats easy enough to do. Then you can just move the data between the accounts so that its correct. 

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