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Karma2013's avatar
Karma2013
Explorer | Level 3
1 month ago

I used my dad's iDeal account and made the payment without consent.

  Dropbox Plan (Plus) Payment Method iDeal  How did you upgrade? Trough website without my dad's consent  Question or Issue They refuse a refund while this account is free only use my daugh...
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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 month ago

Hey Karma2013, let's jump right into this! 

I did some digging and it seems your case was escalated to our specialized agents to see if they could help on their end.

In addition to that, I can see some further updates on the ticket that date back to December 12th. If you check your email, can you see Jen's update on your ticket? 

Let me know more, and we'll take it from there!

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