Issues upgrading to 2000 gb plan

Question

I’m trying to upgrade from the free plan to the 2000 gb plan and it keeps giving me an error that there is a problem and advises me to refresh the page or contact support.

Nancy · Answer

Welcome to our forum, Jerthorne!
&nbsp;
I’d like you to send over a screenshot of the error message you keep receiving, if that’s alright.&nbsp;
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Also, have you tried any other browsers on your computer or incognito mode, as a test?&nbsp;
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Keep in the loop.

Jerthorne · Answer

&nbsp;I have also tried on two Mac computers in Chrome and using incognito, as well as the Dropbox iOS app and the mobile browser. Nothing is working.

Jay · Answer

HI Jerthorne, could you try using a different browser completely to see if this helps?

Jerthorne · Answer

I have tried in chrome and safari. I think it might have something to do with the way I was paying for the subscription before. But I’m not sure.

Megan · Answer

Hi Jerthorne, can I send you an email, in order for us to have a closer look into this?&nbsp;

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Issues upgrading to 2000 gb plan

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