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I've paid for Plus but it's not on my account
I have been using the same Dropbox account for nearly a decade. I am currently being charged $9.99 per month for the Plus Plan, yet Dropbox says I have the Basic Plan and need to upgrade before being allowed to upload. My important files have not synced or been backed up in an extremely long time due to this. Any attempts at upgrading or updating billing information have been unsuccessful and due to "being on the basic plan", my only support option is a chatbot. I have been trying for three weeks to contact someone for help, but the "human plan specialists" frequently disconnect. Not having the option to speak with someone via email or phone call is beyond frustrating, especially for the $1,200 I've spent on their services. Does anyone know what I can do?
Quick reference:
- Actively paying for the Plus Plan
- Dropbox says I have the Basic Plan
- There is no option to update billing information besides contacting Support
- Billing screen for upgrades always says "something went wrong. Please refresh the page or contact support".
Help please!
No worries. I appreciate any help.
Yes, I am paying through iTunes. Maybe this is the issue?
On the linked page, it now shows I have the Plus Plan. As of today, it suddenly shows I am not exceeding my storage and now shows invoices for all payments made via iTunes. I'm not sure what changed, but it appears as though the issue is resolved.
I greatly appreciate everyone's willingness to help and prompt responses.
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- I have only 1 account. I upgraded from the Dropbox website. And I was charged by dropbox.
- Yes, you can send me an email.
Yes please and thank you.
[email removed as per Community Guidelines]- Good morning to you are and how are you guys doing I really do need some assistance I do not know you guys can assist me where you can pay some thoughts
- My name is orrett stephenson I am here searching to get our online
- Walter
Dropbox Community Moderator
Hey Orrett stephens - thanks for joining the discussion here.
I'm not sure about the issue you're having; could you elaborate a tad for us?
I truly hope this thread is still being monitored by someone who can help me or point me to someone who can because I'm at my wits end over this ridiculous issue of Google Play steadily billing me for my Dropbox Plus subscription each month and AUTOMATICALLY TAKING MY PAYMENT THE 1ST OF EVERY MONTH, yet Dropbox says I'm only on a BASIC plan and I'm out of space......I've been using Dropbox for over 15 years and I only have the one account using the same exact email address as the day I joined Dropbox. That happens to be my Gmail account , which is associated with Google Play and my only Google account mobile or otherwise. I'm baffled by this and Google says everything is correct on their end but offered to CANCEL MY DROPBOX SUBSCRIPTION so I can start all over again with different billing arrangements . I have refused that because the last thing I want is to risk further access to my data which is in excess of 1TB--though it currently shows 696GB, with 16.1GB alloted.
What the heck am I to do? I'm not paying for DUPLICATE SUBSCRIPTIONS just to regain full access to my stored data & to regain the sync amd auto upload functionality I've been using for years and years. I'm on a fixed income and I cannot afford to pay TWICE for the same subscription plan each month! I don't know how long this billing issue has been occurring but I've had a bunch of odd file access error notifications popping up when trying to open my KeePass2 database file on Android ....I had a trouble ticket open with KeePass2 Android developer and he swore it is an access violation on Dropbox end, not the app. I just noticed the same thing occurring on my Mac......so, this situation has to be why I cannot read from or write to my .kbdx file saved in Dropbox . Thankfully I have my password database automatically sync to Dropbox AND pCloud for redundancy ......but it has the unfortunate side effect of not forcing me to troubleshoot this issue with Dropbox sooner, since I've retained access to my password database via pCloud apparently. Yup upon delving in to my KP2A logs .....it tries Dropbox first but fails over
to pCloud .......it has been doing so since this past May at least, maybe longer . That makes me truly anxious because that means all of my auto uploads & backups haven't been getting done for nearly a year. Okay .....I'm officially STRESSED.
HELP IS GREATLY APPRECIATED from anyone who has seen this scenario before and knows how to begin reaching resolution. Sadly , since Dropbox is mistakenly treating my account as Basic despite me always & currently being a 2TB Plus subscriber .....I have extremely limited support options .....again adding additional insult to an already maddening injury.
Thanks in advance for any suggestions , advice or assistance that can be provided !!!
