Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

jonhammer6's avatar
jonhammer6
New member | Level 2
5 years ago
Solved

Lenovo Promotion Issue

I have purchased a new Lenovo Laptop in September 2021. During the initial windows installation, i was prompted for 100 GB dropbox storage for 1 year. Now after installation i am trying to claim 100 gbs but the account is reflecting only 2 gbs.

 

Btw, i have created a new account of dropbox as per the instructions.

 

Any help will be appreciated.

 

Thanks

Account Settings
Promotions
Storage space
  • Hannah's avatar
    Hannah
    5 years ago
    Hey jonhammer6, thanks for posting today!

    Can I actually reach out to you via email, so we can look into this?

    Thanks!

27 Replies

Replies have been turned off for this discussion
Show More
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi rishab27, just for clarification, did you sign into any existing account, or did you create a new account in order to claim the promotional offer. 

     

    In the article my colleague posted, the offer is only valid for new Dropbox accounts, and not pre-existing accounts.

  • rishab27's avatar
    rishab27
    Explorer | Level 3
    4 years ago
    Existing account but during the claim it did mention that i claim on existing account too
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Thanks for the info, I've sent you an email regarding this matter, please could you reply to it as soon as possible.

  • Morfatt's avatar
    Morfatt
    Explorer | Level 3
    4 years ago
    Hello, I am having the same Problem. This is now the 2nd lenovo laptop I have bought in 9 months that only gives me 2GB when it said I can get 100gb. Please could I also get assistance with this?
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi Morfatt, happy Monday! 

     

    Let me ask: did you buy your device new or pre-owned?

     

    Also, did Dropbox come preinstalled on the device or did you download it yourself?

     

    Let me know more! 

  • Morfatt's avatar
    Morfatt
    Explorer | Level 3
    4 years ago

    Hi Megan, both laptops were brought brand new without dropbox pre-installed.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!