Something went wrong message when trying to pay for upgrade

Sorry to hear this, TheQueenFantasia. Do you mean that your Dropbox account has run out of space, so you can’t upload/sync any new files? 

Have you also tried upgrading via a different browser/incognito window in the meantime? 

If you happen to have another payment method available, can you please try it and let me know if the same thing happens? 

Ping me when you’ve got more info, and we’ll go from there.

Hi! 

I mean that the same error message that this thread started with is what I am experiencing. The exact same. I have tried everything, new window, different browser, different device.  

Thanks for the update, TheQueenFantasia.

Can we send you an email, so we can investigate this further?

Yes! Please do!

Sure thing, TheQueenFantasia, I just emailed you, so we'll continue there!

Good day, if you noticed the red banner on the top most corner of your screen ( as shown in screenshot), you were encouraged to resubscribe to the 3TB plan since you went over your current storage space. May I know if you did choose a 3tb plan instead of a 2TB Plus plan?  Hope this helps. 

I have having the exact same issue and cannot continue my workflow. 
"Something went wrong. Please refresh the page or contact customer support."

Hey mynameissally - thanks for bringing this to our attention.

Could you please clear your browser's cache and/or try another browser and let us know how it goes?

If you still get the same error, I'd appreciate a screenshot too. 

Hi Nlmm, welcome to our Community! 

Would you mind clarifying -if- any of the troubleshooting steps you've tried on your end, just to make sure we're on the same page? 

Also, feel free to clarify if you're trying to upgrade directly through the Dropbox website, or Apple/Google. 

Keep me posted, and we'll take it from there!