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Something went wrong message when trying to pay for upgrade
I have been directed to seek your help paying for an upgrade on my account.
I get the same error no matter what computer, or browser (even incognito).
It allows me to enter all my payment info, but the black box is spinning and the submit button is grey and there is a pop-up that says 'Something went wrong. Please refresh.'
I was direct here when the support request by email only allowed for cancellations or refunds, which seemed to mystify the person advising me via chat.
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Yes! Please do!
- Hannah
Dropbox Community Moderator
Sure thing, TheQueenFantasia, I just emailed you, so we'll continue there!
Good day, if you noticed the red banner on the top most corner of your screen ( as shown in screenshot), you were encouraged to resubscribe to the 3TB plan since you went over your current storage space. May I know if you did choose a 3tb plan instead of a 2TB Plus plan? Hope this helps.
I have having the exact same issue and cannot continue my workflow.
"Something went wrong. Please refresh the page or contact customer support."- Walter
Hey mynameissally - thanks for bringing this to our attention.
Could you please clear your browser's cache and/or try another browser and let us know how it goes?
If you still get the same error, I'd appreciate a screenshot too.
- I’m having the same issue
- Megan
Hi Nlmm, welcome to our Community!
Would you mind clarifying -if- any of the troubleshooting steps you've tried on your end, just to make sure we're on the same page?
Also, feel free to clarify if you're trying to upgrade directly through the Dropbox website, or Apple/Google.
Keep me posted, and we'll take it from there!
- None of the steps have worked and I’m at risk of losing my important files. I have tried on both laptop and mobile, app included, but encounter the same error over and over.
- Yes, please email me
