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de_waltdan's avatar
de_waltdan
Explorer | Level 4
2 years ago

Subscription not working

Hi there, 

 

I'm currently having an ongoing issue with trying to purchase a dropbox+ subscription. No matter what browser, what device, or what card I use, I still get the same error of not being able to purchase the subscription. I have tried doing free trials, monthly billing, and yearly billing. I'm yet to have any luck. All I want is to gain access to work files.

 

Any help on this frustrating matter would be appreciated.

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  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    It's possible that this is the case. Are you able to pay using a different card?

  • SBCHU's avatar
    SBCHU
    Explorer | Level 4
    2 years ago

    Yes, but not really willing to do it. The subscription will be used for work, for which this is the card to use. 

    The payment works well with Hellosign - if it cannot work here, I will have to stay with the Hellosign package 😞

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