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Trying to contact Dropbox to change billing CC
Can someone please tell me how to contact anyone from DROPBOX. I have followed every tool possible and am getting nowhere. They have just charged my personal credit card for a business account and just need to get a refund on one CC and give then the right one. A suggestion for the DropBox team is to email your clients ahead of billing them. Thank you.
You update cards yourselves at www.dropbox.com/account .
You can then contact support at www.dropbox.com/support.
Emails do go out ahead of charging - multiple ones in fact. I know they start emailing me about 10 weeks before.
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Hi Megan,
Thanks for replying.
I enter all CC details and when I click on the CTA, the message "an error occurred" is displayed, no other info.
Tried again this morning, still the same.
Hope you can help.
Many thanks
Hi, I did try in another browser and the exact same message was displayed.
Our plan is the Dropbox Plus account, paid for one year.
Could there be a bug on this page ? The card is fine and working on other site.
Many thanks
Hi,
No idea what a free team is, but i know that we pay our subscription and use Dropbox Plus.
Best regards
- I paid my bill, took my money, got email receipt, still shut my storage down. Wants me to upgrade to plus, which I paid for on Feb 24, emails telling me my Dropbox has stopped. Reported a bug and sent all of my screenshots and even screenshot of bank account withdraw last sat. No replies. Either upgrade my account or issue a refund and I’ll find other storage somewhere else.
- 15991609, however the email person marked it as solved, which it has not been
thanks
but I have sending them message for the last 3 weeks ... customer care is outstanding as I still don't have a proper answer.
Regards
