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Forum Discussion

Eckerr's avatar
Eckerr
Explorer | Level 3
4 years ago
Solved

Trying to contact support, but can't send the form

I'm trying to contact support concerning a restitution by using the contact form on the website. I've filled in all fields, but when clicking send, nothing happens. I've tried this in two browsers: S...
billing
cancellations
Plans
  • Megan's avatar
    Megan
    4 years ago

    Hi Eckerr, I just sent you an email, in order for us to have a closer look into this. 

     

    Reply back to me, and we'll take it from there. Cheers! 

Zongxiao's avatar
Zongxiao
New member | Level 2
3 years ago

Hi Megan, I have the same issue. When I tried the Dropbox professional version for free this morning, I received a charge of £19.99 on my credit card for a full subscription. My understanding is that the chargeback will only be made when my free trial period is over and I believe this chargeback should be refunded to me as soon as possible. But the support form can not be submitted and I tried three browsers.... Could you please also send me an email?

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Zongxiao, let's jump right into this! 

 

Since you mentioned that you chose our Dropbox Professional trial, is it possible that the charge is coming from a different Dropbox account? 

 

If you use our self-serve look-up tool, are you able to identify that the charge is coming from the Dropbox account that you started the trial with? 

 

Let me know more, and we'll take it from there! 

  • Zongxiao's avatar
    Zongxiao
    New member | Level 2
    3 years ago

    Hi Megan, thanks for your prompt reply. I found Dropbox has refunded me 19.99 this morning and now I do not have anything to report. Hope you have a lovely day. 

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Awesome Zongxiao! 

       

      If you need anything else, you know where to find us. 😎

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