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Eckerr's avatar
Eckerr
Explorer | Level 3
4 years ago
Solved

Trying to contact support, but can't send the form

I'm trying to contact support concerning a restitution by using the contact form on the website. I've filled in all fields, but when clicking send, nothing happens. I've tried this in two browsers: S...
billing
cancellations
Plans
  • Megan's avatar
    Megan
    4 years ago

    Hi Eckerr, I just sent you an email, in order for us to have a closer look into this. 

     

    Reply back to me, and we'll take it from there. Cheers! 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi Eckerr, I just sent you an email, in order for us to have a closer look into this. 

 

Reply back to me, and we'll take it from there. Cheers! 

aaronzrn11's avatar
aaronzrn11
Explorer | Level 3
3 years ago

Hi I'm having several issues with my account - including not being able to send a support ticket. Would you be able to help with this as well?

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey there aaronzrn11, could you provide some additional information about the issues you're facing so that we can assist further?

     

    Also, what plan are you on at the moment? 

    • aaronzrn11's avatar
      aaronzrn11
      Explorer | Level 3
      3 years ago

      Hi - I'm unable to log into my previous account and am very concerned that I may have lost all of my files. When I try logging in, it says that I need to "re-register my account".

       

      I've been trying to submit a support ticket all week, and an error message just keeps popping up saying something along the lines of: "we're unable to process this right now".

       

      I just registered my secondary email for a free plan, just to be able to send messages on the community message boards.

       

      Thanks!

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        In that case, you could try submitting this form from an incognito window without signing into any Dropbox account and filling in all the relevant information and an email address we can reach you at aaronzrn11 

         

        Once  you get  a ticket ID from our system, feel free to share it with us here so that we can look it up as well. 

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