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ltg444's avatar
ltg444
Explorer | Level 3
4 years ago

unable to restore purchase

There's a free trial right now and somehow I'm still charged for the upgrade. But I also cannot access my new space, keeps saying I need to upgrade, and when I go to restore my purchase it says (NSURLError Domain Error 409.)

Mobile
Payments
Plans
upgrades

35 Replies

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  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi Alsaboori, can you send me a screenshot, please? 

     

    Also, have you gotten any emails confirming the upgrade? 

  • Alsaboori's avatar
    Alsaboori
    Explorer | Level 3
    4 years ago
    When I try to resubscribe, the popup shows an already subscribed when I press ok; another popup shows working with the animation blue icon box keeping forever
  • Alsaboori's avatar
    Alsaboori
    Explorer | Level 3
    4 years ago
    Error 409 on cellular and wifi, and the app is updated
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi Alsaboori, welcome to our Community! 

     

    Do you also get an error, when you try to restore your purchase, as the OP of the thread mentioned?

     

    Can you send me a screenshot?

     

    Keep me posted, and we'll take it from there!

  • Ang3's avatar
    Ang3
    Explorer | Level 4
    4 years ago
    Im having the same issue, did you get this solved?
  • Ang3's avatar
    Ang3
    Explorer | Level 4
    4 years ago
    I’m having same issue
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey Mslater33, happy Friday! 

     

    Would it be okay if I reached out to you via email, in order for us to have a closer look into this? 

     

    Keep me posted! 

  • Mslater33's avatar
    Mslater33
    Explorer | Level 4
    4 years ago

    Hello- I am on an iPhone and subscribed to the 2TB storage - account was charged but my Dropbox will not upgrade and says I’m still a basic account. I’ve tried to restore purchase via Wi-Fi and cellular data and I get the error code 409 as well. Please let me know what I can do to make my account sync to the plan I’ve purchased. 

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