Your plan and billing information are managed externally

Same. I need this sorted ASAP. 

The chat said to contact support and then disappeared without being much help. 

I did try to change via Paypal, put a credit card in instead, but it then said my currency was 'none'. I went into Paypal, my currency is fine and is in billing via dropbox...but still says 'none'...What the?

I have the same problem.

I was previously in a plus subscription and I accidentally canceled it.

Now I can't resubscribe it.

Dropbox always says: Your plan and billing information are managed externally.

Me another one with the same issue

Impossible to update subscription once payment year is over and gone back to basic plan

I have the exact error massage.

I tried to upgarde a view days ago, but paypal had some problems. SO i could not complete the upgrade.
and now i get the error message " Your plan and billing information are managed externally"
I also checked google and Apple, there are no plans active and i never used one of them to pay for dropbox services.

One more here.

Was paying dropbox user for 12 years, Pro/Plus plans, always paid directly on the website, never via Google/Apple/anything. Couldn't renew subscription earlier this year due to card issues, got downgraded to basic.

Want to restore/upgrade to my proper plan now, but billing page just shows the history with no actual billing settings, trying to upgrade via the plan selector just kicks me out to the default settings page with "Your plan and billing information are managed externally" message.

and if its managaed by google so what ?? why cant i upgrade the plan???

I am on the basic plan at the moment.  We have been on the Plus plan for 3 years, it was on the wrong credit card and it was mistakenly reported as fraudulent and a chargeback was issued.  Our plan reverted to Basic, I am trying to re-sign up for Plus to regain the Plus services with the correct credit card.

hello Megan

I am facing this same challenge and I tired login with Google as well but could not find any link and I am not an apple user.

Shalie

SAME is happening here. Someone at Dropbox PLEASE respond so we can get this fixed!

Hello Megan,

Thank you for the reply. I am pretty sure I am entering in the information correctly. There is only a set of radio buttons, one to select by with credit card, the other to pay via Paypal. When I select Paypal, it has a pulldown menu for Country and an entry box for zip code. The last options are Cancel and Save.

I logged back in to see if potential I had missed anything...and now everything has gone wrong. I no longer have any option for billing. There is no where to enter in any billing options. If I try to "renew" or "upgrade" a plan, it will send me to the Plan landing page, and then I have a message saying "Your plan and billing information are managed externally" . I have tried logging in via Firefox and Chrome on my PC. I also tried via my phone. Same results.

This is quite different from yesterday, in which I had the option to add a credit card and/or Paypal. I was not receiving any "managed externally" popups. I have paid for this plan for 4 or 5 years now. So I am not sure why it is saying it is managed externally. I have attached a few screenshots.

Best Regards

-Jason