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dperonteau's avatar
dperonteau
Explorer | Level 4
4 years ago

Can't login to my account and cannot reset the password; I get an error, but it goes away quickly

i have been trying to login to my account.  Can't login.  Can't get a call from Dropbox unless i login first and request a call.  Vicious Circle and looping

Can't reset password.  gets an error.  But flashes so fast can't read the error.

 

Login error is:  Json@ position 0

 

How do i get a dropbox human to talk to?

 

This is enough to make me close my accont and move my files somewhere else.

 

Dale

[personal information removed per the Community's Guidelines]

account access
Account Settings
Error Messages
security

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  • Yusufi123's avatar
    Yusufi123
    Explorer | Level 3
    4 years ago

    Thanks for the suggestion, but it still doesn't work.

    Previously I had been trying  with Google Chrome and now I tried with Mozilla Firefox, but still unable to receive.

    Please suggest something else if possible.

     

    Thanks

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Thanks for the update, Yusufi123.

     

    Would it be okay, if we reached out to you via email, so we can investigate this internally?

  • DK57's avatar
    DK57
    Explorer | Level 3
    3 years ago

    Its on my old tablet. I can try and access but it was throwing a hissy fit on a regular base so I wasn't very successful with it but I will try again. Dave

     

  • AleVilla's avatar
    AleVilla
    New member | Level 2
    3 years ago

    Hi Community:

    I am not receiving a password reset email, it´s not in spam folder neither. Any suggestions ?

    Thanks.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi AleVilla, thanks for bringing this to our attention.

     

    In regards to your password reset email, could you try adding "no-reply@dropbox.com" to your email's contacts or address book and repeat these steps to reset your password?

     

    Do you have any other devices connected to your account?

     

    Keep me posted! 

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