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MartynC's avatar
MartynC
Explorer | Level 4
3 years ago
Solved

How to change my email address when the email is no longer active?

I need to change my email address as I no longer have access to the email. (Provider is useless) The instructions on Dropbox help simply don't work. Things are in different places to where they say they are and when you do find the right tab there is no 'edit' button thereby making it impossible. I am using a desktop Mac.

Account Settings
  • Hannah's avatar
    Hannah
    3 years ago

    Hey MartynC, thanks for visiting our Community.

     

    Can you please go to this page in your account settings, and try to change your email address from there?

     

    If you don't see an "edit" button, what do you see?

     

    Let me know how it goes.

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Mauxmoney, I'm not really clear on the issue, would you mind sending us a screenshot of what you see?

     

    Just make sure to hide any personal info on the screenshot.

  • mwpmvanbeek's avatar
    mwpmvanbeek
    Explorer | Level 3
    3 years ago

    Sorry Hanna, I was wrong. I did have a duplicate account. This arose from an incorrect procedure to change my password. I deleted 1 account and hope the problem is solved now. Thank you for your help.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    No worries, I'm happy to help!

     

    If you need anything else, make sure to let us know.

     

    Have a great day!

  • Eventyrridderne's avatar
    Eventyrridderne
    Explorer | Level 4
    3 years ago

    I'm trying to delete my main account e-mail, (since it hasen't been in service for 10+´years and dosn't exist anymore. 

    By I'm not allowed to change mail.  What is woring? 

    // Daniel Benjamin (Eventyrridderne) 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Eventyrridderne! 

     

    What do you see exactly when trying to update your Dropbox email address?

  • Eventyrridderne's avatar
    Eventyrridderne
    Explorer | Level 4
    3 years ago

    "Please choose a new email"

    It says.  
    But it is a new mail I' writing. 

    // Daniel

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    3 years ago
    Eventyrridderne wrote:

    "Please choose a new email" It says. But it is a new mail I' writing.

    Is it also saying that the email is already in use? If so, it means there's already a Dropbox account associated with that email address.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Eventyrridderne, sorry to jump in here, but could it be that there's already an account associated with this email address of yours? 

     

    Have you tried another email address as a test perhaps? 

  • mwpmvanbeek's avatar
    mwpmvanbeek
    Explorer | Level 3
    3 years ago

    The problem is already solved. See earlier comment from Hanah and my reply.

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