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I can't reset my password as I have no access to the email
Hello everybody,
Need to log in to my dropbox account but i forgot the password.
I cant reset it because the email address is business and not available anymore to email servers.
There is another way to confirm my id and have again access to my drop account??
Thank you very much.
andreas chat wrote:
There is another way to confirm my id and have again access to my drop account??
If you have another active device already linked to your account you may be able to gain access to your Dropbox. If not, then you'll need access to the email address associated with the account.
32 Replies
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- Lost password
- Rich
Super User II
DELBOY12 wrote:
Can't get into my Dropbox account because I've forgotten my passwordAs long as you have access to the email address associated with your Dropbox account, you should be able to reset the password.
- I can't remember the password and i don't have access to the mobile number registered on the account plus i can't remember the recovery email so i honestly don't know how I'm going to get into my account
- Rich
DELBOY12 wrote:
I can't remember the password and i don't have access to the mobile number registered on the account plus i can't remember the recovery email so i honestly don't know how I'm going to get into my accountIn that case, you won't be able to sign in to the account. You need access to the email address in order to receive the reset information. Also, if you have two-step verification enabled and it sends a code to your phone, you'll either need access to the phone or you'll need the emergency backup codes you were give when you enabled two-step verification.
- Will it not send the verification code to my other email so that i can reset my password that way
I cannot reach my email associated for dropbox anymore. How can I change to an another email address, or how can I reset password?
- Hannah
Dropbox Community Moderator
Hey gyula, sorry to hear about this.
If you don't know your password and have no access to your email, I would suggest reaching out to our support team.
You'll need to open a private browsing window and go to this page, to submit your help request.
Make sure you use an email address you can access.
I hope this helps!
Hi,
I made the stupid mistake and created a Dropbox account with the wrong email a couple of months ago. I forgot the G in gmail, can you believe it? I also purchased the 2TB storage and added my files without realising the initial error with the email address. Now I have to return my computer to my previous job (on which I am logged in on the Dropbox account), and wanted to log in to my Dropbox on my new computer.
The thing is, I have forgotten my password as well. I can't reset it as that would mean I would need login to the "@mail.com"-mail, which I don't.
So now I'm not really sure what to do. I don't remember the password so I can't update the email, and I can't reset my password because I don't have access to the wrong email.
Any suggestions? Please.
- Mark
You need to contact support via www.dropbox.com/support. However, they may not be able to help as without email access you cannot prove ownership. Make sure you do so while not logged in (including here) so often an incognito window works best.
