Password reset email not received

Hi @megan
Yes as I mentioned in the comment, I have performed all the solutions provided by the support and none of them worked.
The email is entered correctly and the payment is also in days.

Hiya,
I'm trying to login and another paid account with another email that I used to backup my father's computer, but it appears that the account has been disabled.

How can I solve this? The payment continues being performed normally.

Hi aanna_o, when you mention that the account has been disabled, can you let me know more? 

Do you see any errors in regards to this when trying to access the account? 

The account being disabled is the only reason why I can no longer access it.

I can't access the account in any way. I have tried resetting my password, followed ALL the steps instructed in the help center, but I can't access my account.

Hey aanna_o, sorry to jump in here, but could you send us a screenshot of the exact error you're getting when trying to log into the account in question omitting any personal information?

This will help us assist further. 

Walter When I try to reset the password and enter the email address to send the reset link, I NEVER get the email. even though I add the address to my contacts.

Hi aanna_o, as my colleague Walter suggested, could you attach a screenshot showing the exact error you're getting when trying to login, while hiding your email address?

Jay Here it is... I don't think it will make any difference. It just shows that the password or email is wrong. When I try to reset the password I don't get any email even when I add the address as contact.

Since that email appears to be on a custom domain, have you tried contacting your IT team to see if the emails from Dropbox are being blocked from reaching the inbox, or directed straight to the spam/junk folder?

Jay Yes I checked all the other possible folders. I don't receive the password reset email.
Is it possible to do it another way? We have a lot of files saved in dropbox and we need them.