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Sasq's avatar
Sasq
Helpful | Level 5
5 years ago
Solved

Someone got the password to my Dropbox account and changed my credentials.

I think someone got the password to my Dropbox account and changed the associated password and e-mail account.  Is there anything I can do?

 

Thanks

 

edit: I see someone else had the same problem, I'll contact support.  Thanks

account access
Account Settings
security

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Of course Tyrone2015, I've reached out to you, so make sure to check your email!
  • hillaj's avatar
    hillaj
    New member | Level 2
    5 years ago

    Hi Hannah,

     

    I have the same problem. Seeing you replying to people in this thread has given me some hope... I filled out a form on the website but haven't received anything.

     

    Would really appreciate it if you can help me out!

     

    Alex

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Hey hillaj, thanks for the comment here and sorry to hear about this. 

    Can you please send me the ticket number you received after you submitted the help request form?

    Thanks!
  • By1170's avatar
    By1170
    New member | Level 2
    5 years ago
    Hello. Can support please help me too? My email was taken over and I don’t have access to my old phone number.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Hey By1170, sorry to hear that this happened.

    Do you still have access to your email account, which is associated with your Dropbox, or have you lost access to that as well?

    If you don't have access to your email, I'm afraid we can't really help you yet, you'll need to first regain access to that and then get back to us. 
  • Litenfiat's avatar
    Litenfiat
    Explorer | Level 3
    5 years ago
    Hi,

    I have the same problem and I have e-mailed the support twice but no answer in two weeks…
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Hey there Litenfiat - thanks for joining the discussion here and sorry to hear about this.

    Since you've already contacted our Support team via email, could you let us know your ticket IDs in order to look them up in our system?

    Thanks a bunch!
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    This ticket seems to be closed Litenfiat

    Would it be OK if I sent you a new one to the email address that's associated with your profile here on our Community?

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