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burakckrrr's avatar
burakckrrr
Explorer | Level 3
5 years ago

Two step verification code not coming.

Hello there, When logging into my account, the two-step verification code is not coming. "We sent a code to your number ending with xxxx" but no sms is received. There is no device on which my acco...
account access
Account Settings
security
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Hey burakckrrr, thanks for reaching out to our Community. 

If the SMS takes a long time to arrive or doesn't arrive at all, you might need to use an offline code generator.

Can you check this article for some more info on what you need to do?

Let me know how it goes. 
  • burakckrrr's avatar
    burakckrrr
    Explorer | Level 3
    5 years ago

    I can't login to my account. Two-step authentication gets stuck while sending sms.
    I will remove two step verification if I can login to the account.
    I guess I can't generate offline code without logging into my account.
    It just sends SMS confirmation.
    _____________________________________________
    The account I'm having trouble with is not the account I wrote these on.

    • burakckrrr's avatar
      burakckrrr
      Explorer | Level 3
      5 years ago
      i need urgent help
      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        5 years ago
        Hey burakckrrr, sorry to jump in here! 

        As I'd like to help you out on this, do you mind if I send you an email so we can have a closer look there?

        Thanks!

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