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Two step verification code not coming.
Hello there, When logging into my account, the two-step verification code is not coming. "We sent a code to your number ending with xxxx" but no sms is received. There is no device on which my acco...
The two-factor authentication code is not reaching my phone
And I have tried all the available methods, but I cannot access my account. I want the message to reach my phone number- Hannah
Dropbox Community Moderator
Hey aliabdelmoaty98, thanks for reaching out to us and sorry to see you're having trouble accessing your account.
I moved your post to this relevant thread.
Can you check my reply here, to see if it helps?
hi i need URGENT help on this, i tried to log in to my account but the system keeps prompting me for a 2FA code and i did not opt in for. I have not received any SMS or email messages and the loop goes on even after i change my password. please help urgently!
- Jay
Hi blurblobs_88, could you clarify the exact message you're getting when trying to login? A screenshot, while hiding any personal info, would help greatly.
Is it referring to a code sent to your email, and SMS message, or a code from an authentication app?
Emails from dropbox reach the email address but the ones with two-factor authentication code do not. I have tried to follow the email advice received but have too many questions to resolve using email. I had a 30 minute phone call scheduled to talk with someone in Denver today and that never happened. I've been trying to sort our problems for a couple of weeks! I'm really getting frustrated. Just as I think I've managed to get someone to understand the many problems we're having, the "Ticket" is marked as completed whether it is or not! Eventually another rep gets involved and I have to start over. What can I do!? Are phone calls totally impossible!?
- Megan
Hi fcaco, thanks for posting here today!
It sounds like you're facing some problems with your two-factor authentication code, am I right?
Also, it seems like your case might have been escalated, and this is why the agent needed to take you to ticket. Can I ask for your ticket number reference, in order for me to have a look, and check the situation you're experiencing?
Keep me posted!
Hello --
The ticket number for this case was Ticket #22035275: Re: DB: authenticity code
thanks for any help you can provide.
The problem we are facing is that when multifactor authentication claims it is sending a code to our email address [removed], it does not do so. We have checked the spam/junk folder, and we have refreshed our inbox but no email with a code is received. In addition, we have clicked to resend a code, and that has the same results.
Thanks
[removed]
[info removed per the Dropbox Community Guidelines]
