Forum Discussion

burakckrrr's avatar
burakckrrr
Explorer | Level 3
5 years ago

Two step verification code not coming.

Hello there, When logging into my account, the two-step verification code is not coming. "We sent a code to your number ending with xxxx" but no sms is received. There is no device on which my acco...
account access
Account Settings
security
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey aliabdelmoaty98, thanks for reaching out to us and sorry to see you're having trouble accessing your account.

 

I moved your post to this relevant thread.

 

Can you check my reply here, to see if it helps?

blurblobs_88's avatar
blurblobs_88
New member | Level 2
3 years ago

hi i need URGENT help on this,  i tried to log in to my account but the system keeps prompting me for a 2FA code and i did not opt in for.  I have not received any SMS or email messages and the loop goes on even after i change my password.  please help urgently!

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi blurblobs_88, could you clarify the exact message you're getting when trying to login? A screenshot, while hiding any personal info, would help greatly.

     

    Is it referring to a code sent to your email, and SMS message, or a code from an authentication app?

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