Two step verification code not coming.

Hi blurblobs_88, could you clarify the exact message you're getting when trying to login? A screenshot, while hiding any personal info, would help greatly.

Is it referring to a code sent to your email, and SMS message, or a code from an authentication app?

Emails from dropbox reach the email address but the ones with two-factor authentication code do not.  I have tried to follow the email advice received but have too many questions to resolve using email. I had a 30 minute phone call scheduled to talk with someone in Denver today and that never happened.  I've been trying to sort our problems for a couple of weeks! I'm really getting frustrated. Just as I think I've managed to get someone to understand the many problems we're having, the "Ticket" is marked as completed whether it is or not! Eventually another rep gets involved and I have to start over. What can I do!? Are phone calls totally impossible!?

Hi fcaco, thanks for posting here today! 

It sounds like you're facing some problems with your two-factor authentication code, am I right? 

Also, it seems like your case might have been escalated, and this is why the agent needed to take you to ticket. Can I ask for your ticket number reference, in order for me to have a look, and check the situation you're experiencing?

Keep me posted!

Hello --

The ticket number for this case was Ticket #22035275: Re: DB: authenticity code

thanks for any help you can provide.

The problem we are facing is that when multifactor authentication claims it is sending a code to our email address [removed], it does not do so. We have checked the spam/junk folder, and we have refreshed our inbox but no email with a code is received. In addition, we have clicked to resend a code, and that has the same results.

Thanks

[removed]

[info removed per the Dropbox Community Guidelines]

Hey fcaco! Thanks for the ticket number you’ve provided. 

I checked it in our system, and it looks like one of our support agents replied back to you, but the ticket was closed due to inactivity, as you didn’t respond back to them.

Also, from what you’ve mentioned it sounds like you’re unable to receive the 6-digit one-time Dropbox code to your email address, right? 

Besides checking the spam folder of your email address, have you also added no-reply@dropbox.com to your email contacts? If not yet, please try to do so and then, to sign in to your Dropbox account once again.

Does that seem to help?

I did try to reply. I called the phone number associated with a Dennis Gardner in Denver I believe.  Left messages.  Will try to add no-reply@dropbox.com to see if that works. I am also not sure how to get back to this thread of comments in Community.  I see it says that the authentication is not reaching my phone.  Should be not reaching my webmail.

Hi fcaco, there shouldn't have been a number to call, unless you were the team admin of a Dropbox Business team.

After adding that email, could you try checking your spam folder as well to see if the email went there?