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Joe 2's avatar
Joe 2
New member | Level 2
2 years ago

Can't access Main Admin for Dropbox as email no longer exists.

Hi -Our main admin left the company.  We had access to her dropbox but the freelance IT guy came in, changed our emails from Fasthosts to another provider and cancelled the Fasthost plans, so that email no longer exists and cant be reinstalled.

 

We now have no access to the admin of this Dropbox account and the IT guy has full access as it looks like he's stored the passwords for when he was accessing stuff through Teamviewer - but we need that to stop immediately as other things have gone on

 

We can access the other account linked but they don't have admin permissions, and so our IT guy has full control of this account and not us?!

 

What can we do??

 

Thanks

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff

    Hey Joe 2, sorry to hear you're having issues with this.

     

    I'm afraid that we won't be able to help much with this if you don't have access to the email address that was associated with the team admin's account.

     

    Keep in mind, that if you use the old email address (even if the actual email doesn't exist) and the password, you should be able to access the account, unless Dropbox asks for a 6-digit security code, which in this case would go to the old email address. 

     

    Can't your IT share this info with you, in order to access the account? Does your team happen to have any other admins by the way?

     

    Keep me posted!

    • Joe 2's avatar
      Joe 2
      New member | Level 2

      Hi 

      unfortunately it is our IT guy who is the security breech - he has dropbox open under the main admin's email but it appears he has changed the password - I have tried to log in under the original email and password but it's being rejected.  Unfortunately he knew we weren't very tech savvy and has used that to his advantage!

       

      We don't have any other admins. 

      I've been in touch with our old email provider but they can't/wont do anything now the plan has been cancelled

       

      Surely there has got be a way to sort this out??

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff

        Hi Joe 2, it sounds like a complicated situation, and the fact that your IT had access to all the info, in order to access the account and change the password doesn't help. 

         

        I can't promise anything, but it's worth that we have a closer look into this. Can I send you an email? 

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