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bva974's avatar
bva974
Helpful | Level 5
2 years ago

Error 500 when trying to delete account

Hi,

 

I got Error 500 when trying to delete my account.

I tried with firefox, edge, chrome. Same error every time.

Can you help ?

 

Best regard,

 

B

Account Settings
Error Messages
security
Web

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  • bva974's avatar
    bva974
    Helpful | Level 5
    2 years ago

    Hi,

     

    Your colleague Jay closed the ticket. I wasn't able to reply. 

     

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi bva974, I was able to locate the ticket number, that my colleague Jay sent you, and it seems that you never got the chance to respond back when he asked for more info.

     

    Can you kindly check if you can locate it, and respond back? 

     

    Keep in mind we can't delete your account, we can only help you rectify the error, so you can do it on your end. Thanks! 

  • bva974's avatar
    bva974
    Helpful | Level 5
    2 years ago

    Hi,

     

    I replied to your email.

    I still cannot delete my account !

    Please delete it !!!

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi bva974, I've sent you an email, please could you reply to it when you get a chance.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for letting us know, bva974.

     

    Can we send you an email, so we can look into this internally?

  • bva974's avatar
    bva974
    Helpful | Level 5
    2 years ago
    Hi,
    Right after.
    I tried in incognito mode. Do not work.
  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for posting about this here, bva974!

     

    Do you receive this error message right after inserting your Dropbox password or before that? 

     

    Can you please open an incognito window on your browser instead, and give this one more try? 

     

    Let me know what happens.

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