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Forum Discussion
Error 500 when trying to delete account
Hi,
I got Error 500 when trying to delete my account.
I tried with firefox, edge, chrome. Same error every time.
Can you help ?
Best regard,
B
60 Replies
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- Ah I’m with ya now - yep have recieved the email & replied to you - cheers
Hello Nancy,
still the same problem.
Maybe is linked to an old back up I have on this account?
I cannot delete the back up since I do not have anymore my old pc.*I have tried with different browser with incognite page
- Walter
Dropbox Community Moderator
Hi there OATTohatsu - sorry to jump in and thanks for clarifying that for us.
May we reach out via email to have a further look internally at this point?
It is November now, and this issue has still not been fixed. I can only assume on purpose. Please delete my account immediately.
- Megan
Hey DarkPatterns500, welcome to our Community!
If I understand correctly, it seems you're facing the same 500 error, when trying to delete your account, right?
Have you tried using a different browser, by any chance?
Let me know more!
Tried different browsers and different devices. Please delete my account.
- Megan
Hi DarkPatterns500, can I send you an email, in order for us to have a closer look into this?
yes. do I need to send you my email address or are you able to look it up?
- Nancy
Hey DarkPatterns500! Please check this email address, and reply back to my message, when you can.
