Hello, If I try to sign in/continue with Apple id in browser or iOS app. It shows an error > account is disabled.But when I sign in using the same icloud email, there is no any issue. I made a mistake of choosing "Hide my Email" on my first attempt to sign in and it created the new account which I had to delete. After that I can't use the Continue with Apple feature anymore. Please solve the issue. Thanks

Hi Hannah, Sure please, you can email whenever it is necessary. ThanksWaseem

Hi kllbrg, sorry to hear about that! Do you face the same issue as the OP above? If so, can I then send you an email, in order for us to have a closer look into this? Keep me posted!

Hey kllbrg, I just sent you an email, so we'll continue working on this there.

Hi IMExperts, I'd be happy to help! Would you mind clarifying the OS you're using, along with the Dropbox app version you have installed there? If you could also send me a screenshot of the error you get, that'd be amazing. Let me know more, and we'll take it from there!

Hi Megan, Thank you for the reply. iOS 17.1Dropbox 350.2 Error:removed

Sign in with Apple ID shows that the account is disabled

27 Replies

Megan
Dropbox Community Moderator
3 years ago
Hi IMExperts, I'd be happy to help!

Would you mind clarifying the OS you're using, along with the Dropbox app version you have installed there?

If you could also send me a screenshot of the error you get, that'd be amazing.

Let me know more, and we'll take it from there!
IMExperts
Helpful | Level 5
3 years ago
Hi Megan,

Thank you for the reply.

iOS 17.1
Dropbox 350.2

Error:
removed
Megan
Dropbox Community Moderator
3 years ago
Hi IMExperts, for security reasons, I've gone ahead and removed your link, since it can cause too much traffic to your Dropbox account.

Could you try clicking the camera-like icon, and attaching your screenshot directly to us?
IMExperts
Helpful | Level 5
3 years ago
Megan
Dropbox Community Moderator
3 years ago
Hi IMExperts, thanks for the screenshot!

Can you check that your credentials are still saved using these steps?

Also, is it possible that you accidentally created two accounts here? One with the "Hide my email" feature, and one with your iCloud email?
IMExperts
Helpful | Level 5
3 years ago
Hi Megan,

Yes exactly, that’s what actually happend.

I’m using dropbox for more than a decade and at that time there was no any option to Sign in with Apple. So, I created my account using the iCloud email. Now I thought to integrate it with Sign in with Apple. Because it’s much easier to login your account instead of tyling the email and password manually. But I mistakenly check the Hide my email option while signing in and it created qnother fresh account which I had to delete. But now when I try to sign in it shows account disabled message.

I hope it explains everything.

Thank you
Hannah
Dropbox Community Moderator
3 years ago
Hey IMExperts, sorry to jump in here.

Can you please use the steps in this article to deactivate the "Hide My Email" option for your Dropbox and then try to sign in with Apple again, to see if that helps?
JJ90A
New member | Level 2
3 years ago
Hello,
I am currently having the same problem and these steps did not help.
Thank you
Megan
Dropbox Community Moderator
3 years ago
Hi JJ90A, sorry to hear about that!

Can I send you an email, in order for us to have a closer look into this?
IMExperts
Helpful | Level 5
3 years ago
Hi Megan,

Thank you for your reply.

I've already removed the Hide My Email for dropbox. But the issue still persists, as I get the same account disabled error message.

Regards,
Waseem