Forum Discussion

anonymous's avatar
anonymous
12 months ago

Unable to delete account. Getting error: "something went wrong, an unknown error occurred".

I am unable to delete my Dropbox account. 
created the account with my Apple ID and private relay for email.

when trying to delete from the app, I got an error saying “something went wrong, an unknown error occurred”

trying to delete from chrome and safari, it first made me create a password and then once created and attempting the deletion of the account, it downloads a 0 byte file called “post_delete”…. 

does anyone have guidance?

Create or delete account

6 Replies

  • maher1982's avatar
    maher1982
    Icon for Super User rankSuper User
    12 months ago

    Hi, Can you visit your Plan page here, what plan does it show exactly there?

    If you're on a paid plan, or even a free team structure, you'll not be able to "delete" the account.

  • anonymous's avatar
    anonymous
    12 months ago

    I am just on basic at the moment 

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    12 months ago

    Have you tried a different browser?

    Cleared cache and cookies etc.?

  • anonymous's avatar
    anonymous
    12 months ago

    Yeah, tried on safari and chrome 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    12 months ago

    Hey anonymous, thanks for posting here!

    Interesting behavior. Can I send you an email, in order for us to possibly escalate your case to our Specialized agents?

    Let me know more!

  • anonymous's avatar
    anonymous
    12 months ago

    yes please. Can you send me a message on here to conform the email address first?

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